At Crystal Cave store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward process for returns and refunds. This Refund and Returns Policy outlines the terms and conditions under which you can return items and receive refunds.

1. Returns

1.1 Eligibility for Returns
You may return items purchased from our website within 30 days of receipt, provided they are in their original, unused condition with all packaging, tags, and labels intact. Items that are damaged, altered, or missing parts are not eligible for return.

1.2 Non-Returnable Items
The following items are non-returnable:

• Gift cards

1.3 How to Return an Item
To initiate a return, please follow these steps:

1. Contact our Customer Service team at crystalcavecontacts@gmail.com to request a Return Authorization (RA) number. Include your order number and the reason for the return in your email.
2. Once you receive your RA number, carefully pack the item(s) in the original packaging and include a copy of the packing slip or receipt.
3. Ship the package to the address provided by our Customer Service team.

1.4 Return Shipping Costs
You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance for items over $50 to ensure they reach us safely.

2. Refunds

2.1 Processing Time
Once we receive and inspect your returned item(s), we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card issuer to process and post the refund to your account.

2.2 Partial Refunds
If only part of your order is returned, you will receive a refund for the returned items only. Shipping costs are non-refundable, and any applicable restocking fees will be deducted from your refund.

2.3 Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement item.

3. Defective or Incorrect Items

3.1 Defective Items
If you receive a defective or damaged item, please contact us within 7 days of receipt at crystalcavecontacts@gmail.com to arrange for a return and replacement or refund. Please provide photos of the defect or damage along with your order number.

3.2 Incorrect Items
If you receive an item that does not match your order, please contact us within 7 days of receipt at crystalcavecontacts@gmail.com. We will provide instructions for returning the incorrect item and sending the correct one.

4. Cancellations

4.1 Order Cancellations
Orders can be canceled within 24 hours of placement, provided they have not already been processed or shipped. To cancel an order, contact our Customer Service team at crystalcavecontacts@gmail.com as soon as possible.

5. Contact Us

If you have any questions or need assistance with a return or refund, please contact our Customer Service team at:

Crystal Cave store
Email: crystalcavecontacts@gmail.com
Address: [Will be updated soon]
Phone:###

Thank you for shopping with Crystal Cave store. We appreciate your business and are here to assist you with any issues regarding your purchase.

Effective Date: [01/10/2024]